Salesforce Blogs & Agentforce Guides

Agent Script is a language used to build agents in Agentforce Builder.

Real ROI data from Agentforce deployments. Case deflection rates, sales velocity gains, and time-to-value benchmarks most vendors won't publish.

Einstein Conversation Insights (ECI) is Salesforce's AI call analytics tool. Setup, configuration, use cases, and how to get real ROI from it in 2026.

Complete guide to Apollo.io Sequences: build multi-step cold outreach with automated emails, call tasks, and LinkedIn touchpoints for consistent SDR output.

How to use Apollo.io Workflows to automate lead nurturing, trigger outreach sequences, and enrich Salesforce records, cutting manual SDR work.

Step-by-step guide to integrating Apollo.io with Salesforce, sync contacts, leads, and activity data to power your pipeline with enriched prospect data.

Connect RingCentral to Salesforce so calls, SMS, and voicemail log against the right record. Setup steps, CTI configuration, and common pitfalls.

When building customer and team-centric applications, keeping your identity platform and CRM

This walkthrough shows how to **run your MCP servers** from the command line

If you work with Salesforce APIs, you know that **testing endpoints** can sometimes be

A global callable class” in Apex is a class marked global that implements

How to ingest AWS S3 data into Salesforce Data Cloud and use it to ground Agentforce agents with real-time customer context. Step-by-step with diagrams.

This blog provides a small web UI that can call MCP tools from multiple servers

This solution uses Apex REST for object describe and jsforce in your MCP

In this blog, we’ll show you how to install and configure a custom MCP server

Part 1 of our MCP series: how to install the standard MCP server for Salesforce and confirm it is running before adding custom tools.

How to configure the Agentforce Service Assistant in Salesforce so service teams resolve cases faster with AI guidance. Setup steps and best practices.

A quick overview of using Salesforce’s Agentforce Testing Center to validate, batch-test, and build trust in custom AI agents before production deployment.

A concise guide on enabling secure email-based customer verification for Salesforce Customer Service Agents using Agentforce standard authentication actions.

Salesforce’s Account Intelligence View is a powerful enhancement designed to give sales