Salesforce Blogs & Agentforce Guides

Agent Script is a language used to build agents in Agentforce Builder.

Real ROI data from Agentforce deployments. Case deflection rates, sales velocity gains, and time-to-value benchmarks most vendors won't publish.

Einstein Conversation Insights (ECI) is Salesforce's AI-powered call analytics tool. This complete guide covers setup, configuration, use cases, and how to get maximum ROI from ECI in 2026.

A complete guide to Apollo.io Sequences, how to build multi-step cold outreach campaigns with automated emails, call tasks, and LinkedIn touchpoints for consistent SDR performance.

Learn how to use Apollo.io Workflows to automate lead nurturing, trigger outreach sequences, and enrich Salesforce records, reducing manual SDR tasks while increasing pipeline velocity.

Step-by-step guide to integrating Apollo.io with Salesforce, sync contacts, leads, and activity data between platforms to power your sales pipeline with enriched prospect intelligence.

RingCentral is a cloud-based communication platform that makes it easy to call

When building customer and team-centric applications, keeping your identity platform and CRM

This walkthrough shows how to **run your MCP servers** from the command line

If you work with Salesforce APIs, you know that **testing endpoints** can sometimes be

A global callable class” in Apex is a class marked global that implements

How to ingest AWS S3 data into Salesforce Data Cloud and use it to ground Agentforce agents with real-time customer context. Step-by-step guide with architecture diagrams.

This blog provides a small web UI that can call MCP tools from multiple servers

This solution uses Apex REST for object describe and jsforce in your MCP

In this blog, we’ll show you how to install and configure a custom MCP server

Welcome to our MCP Installation & Customization Blog Series

Learn how to configure the Agentforce Service Assistant in Salesforce to help service teams resolve cases faster with AI-powered guidance. Includes setup steps and best practices.

A quick overview of using Salesforce’s Agentforce Testing Center to validate, batch-test, and build trust in custom AI agents before production deployment.

A concise guide on enabling secure email-based customer verification for Salesforce Customer Service Agents using Agentforce standard authentication actions.

Salesforce’s Account Intelligence View is a powerful enhancement designed to give sales