- 📍 Location: USA
- 🏭 Industry: Hunger Relief & Food Rescue
- 💼 Domain: Salesforce Nonprofit Cloud Implementation
Challenge
- Donor and corporate partner records fragmented across 40+ network partners caused duplicate outreach and missed pledges
- Manual gift acknowledgment for 18,000+ annual donors and 1,200+ moving company partners created severe processing delays
- Corporate donations could not be tied to specific food rescue events or food bank deliveries — limiting impact reporting for sponsors
- No forecasting model for giving trends around peak move season — disrupting food drive and logistics planning
Solution
- Deployed Salesforce NPSP as unified CRM, consolidating donor, volunteer, and moving partner records
- Einstein AI dashboards for real-time fundraising KPIs and move-season donation trend forecasting
- Agentforce AI agents automate donor onboarding, gift acknowledgments, and 501(c)(3) receipt delivery
- Stripe integration enables frictionless online donations via credit card, ACH, Apple Pay, and Paypal
- Automated tax receipt and impact report delivery via Salesforce Flow — triggered instantly post-donation
Business Impact
- 18,000+ donors and 1,200+ partners in one clean database — no more duplicate records
- Thank-you receipts now go out in under 3 minutes — down from 4 days
- Food drive planning is 28% more accurate thanks to AI donation forecasting
- Sponsor reports now generate automatically — saving 120+ staff hours every quarter
Tools used
- Salesforce
- Einstein AI
- Agentforce
- Stripe